We are investigating reports of degraded performance.

Mon, 20 May 2024 17:05:48 +0000

May 20, 17:05 UTC
Resolved - Between May 19th 3:40AM UTC and May 20th 5:40PM UTC the service responsible for rendering Jupyter notebooks was degraded. During this time customers were unable to render Jupyter Notebooks.

This occurred due to an issue with a Redis dependency which was mitigated by restarting. An issue with our monitoring led to a delay in our response. We are working to improve the quality and accuracy of our monitors to reduce the time to detection.

May 20, 17:01 UTC
Update - We are beginning to see recovery rendering Jupyter notebooks and are continuing to monitor.

May 20, 16:50 UTC
Update - Customers may experience errors viewing rendered Jupyter notebooks from PR diff pages or the files tab

May 20, 16:47 UTC
Investigating - We are currently investigating this issue.