We are investigating reports of degraded performance.

Fri, 03 May 2024 02:45:29 +0000

May 3, 02:45 UTC
Resolved - Starting on May 2, 2024 at 8:00 UTC through May 3 2:45 UTC the GitHub Enterprise Server (GHES) Azure Marketplace offering was degraded and customers were not able to create GHES VMs using our provided GHES images. This affected all GitHub customers that were attempting to deploy VMs in Azure using either the API or the Azure Portal. This was due to an incorrect configuration of our Azure Marketplace offering causing the images to be no longer visible to Azure users.

We mitigated the incident by working with our partners in Azure to restore access to the affected images.

We are working with our partners in Azure to add additional safeguards to ensure our images remain available to customers at all times. In addition, we continue to work with on restoring access to some older patch versions of GHES that remain unavailable at this time.

May 3, 02:37 UTC
Update - Azure Marketplace links have been restored and we are validating the images

May 3, 01:44 UTC
Update - Work is in progress to restore Azure Marketplace.

May 3, 01:05 UTC
Update - GHES Images on Azure are now restored and are available via the Azure CLI. Azure Marketplace listing is still not yet available. We will provide updates on the progress of the Azure Marketplace restoration.

May 3, 00:32 UTC
Update - Work is in progress to restore images. ETA is within 30 minutes.

May 2, 23:58 UTC
Update - Work is in progress to restore images, however there is no ETA yet for when restore will be complete

May 2, 23:17 UTC
Update - Work is in progress to restore images, however there is no ETA yet for when restore will be complete

May 2, 22:43 UTC
Update - Work in progress to restore images

May 2, 22:09 UTC
Update - We have identified the issue and are working to restore GHES VHD images.

May 2, 20:26 UTC
Update - We are actively engaged and working to mitigate the issue.

May 2, 19:48 UTC
Update - We have identified the root cause and are working to mitigate the issue.

May 2, 19:07 UTC
Update - Currently customers who use Azure Marketplace are unable to access GHES VHD images. This prevents customers who use Azure from spinning up new GHES instances (running instances are unaffected and are still able to hotpatch to new versions as well)

May 2, 19:07 UTC
Investigating - We are currently investigating this issue.