Incident with Copilot

Wed, 17 Apr 2024 00:48:52 +0000

Apr 17, 00:48 UTC
Resolved - On April 16th, 2024, between 22:31 UTC and 00:11 UTC, Copilot chat users experienced elevated request errors. On average, the error rate was 1.2% and peaked at 5.2%. This was due to a rolling application upgrade applied to a backend system during a maintenance event.

The incident was resolved once the rolling upgrade was completed.

We are working to improve monitoring and alerting of our services, be more resilient to failures, and coordinate maintenance events to reduce our time to detection and mitigation of issues like this in the future.

Apr 17, 00:30 UTC
Update - We're continuing to investigate issues with Copilot

Apr 16, 23:59 UTC
Update - Copilot is experiencing degraded performance. We are continuing to investigate.

Apr 16, 23:57 UTC
Update - We're investigating issues with Copilot availability

Apr 16, 23:51 UTC
Investigating - We are currently investigating this issue.